FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I give you a clear price before any work starts, with no hidden fees. Virus removal is a flat price per device. Network and office jobs are hourly, or quoted as a fixed price after a short call about what you need. If a problem can be fixed remotely, I'll tell you, so you don't pay for a visit you don't need.
- What is your typical process for working with a new customer?
1. You tell me what's going wrong. 2. I ask a few questions, explain the likely cause in plain English and confirm the price. 3. I fix it on-site or remotely, whichever is faster for you. 4. I show you what I did and how to avoid the problem next time.
- What education and/or training do you have that relates to your work?
MSc in Information Technology (Information Security) and BSc in Computer Science. Microsoft Certified: Microsoft 365 Fundamentals and Azure Fundamentals, Microsoft Certified Systems Engineer (MCSE) and Certified Network Engineer. Training in CISSP, CISA and CCNA security and networking.