Five Star Clean
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most carpet spots were not gone when he finished and others returned the next day. Had another company come to do same job two weeks later and carpet is still looking like new. maybe using stronger carpet cleaner or something.Aug 27, 2016VerifiedFive Star Clean's reply
Dear Ken, I apologize if my cleaning did not help remove those urine yellow spots. I have an open door policy and would have gone back to do what I could to help you. Without a question ... I do thank you for the feedback and I will look into what I could do differently because I always want to provide a great experience for my customers. Arturo
Very professional and flexible. He also gave me several recommendations on different ways to maintain my carpet, rugs, chairs, and tile. He even took extra time to clean the floor in my car which I appreciated. Thank you very much for all your help Arturo. We appreciate this greatly.Oct 28, 2016Verified
Outstanding job would recomend to anyone who would like their carpet cleaned they delivered great customer service as wellApr 24, 2016Verified
Five Star Clean was amazing! They were able to remove stains that I thought for sure were permanent. Thanks to Five Star's quick, reliable and friendly service my carpet never looked better and I was able to put my house on the market without having to replace the carpet. The service was so excellent that I will be using Five Star for the carpet at my new house.Jun 6, 2016Verified
Lorena Ernestina C.
Arturo was very professional on communication on what to expect the day of the carpet cleaning what to expect with results of the carpet cleaning. He was very straight out talking about that stains may come back and educating me that it's because of a stain being on the underlining of the carpet or just deep into the carpet it may come back up after the carpet dries. So hearing all that at first was very clear to me just in case I see stains after the process that I knew before hand and knowing it wasn't his fault it's due to a deep stain. Very good overall I will contact him again in another 6 months.Apr 5, 2016Verified
- What is your typical process for working with a new customer?Informing our new customer as to what is & isn’t included in our cleaning process and pricing. Answer any questions they may have and FAQ’s
- What education and/or training do you have that relates to your work?Regularly we attend cleaning conventions and participate in several online forums to stay in touch with other cleaning companies to improve anywhere we can.
- How did you get started doing this type of work?My father was a cleaning contractor for 22 years before me and naturally, I followed in his footsteps. Now, I have my own cleaning service and enjoy every minute of it