From Gina G.
GADI construction
I contacted GADI after reaching out to ~10 places for a quote on quartz countertops in my San Francisco condo. Several of the places I called either did not respond or became non-responsive after I started asking questions. Others showed up ill-prepared, or without a mask 🤦♀️, or submitted a quote in the form of a text with no scope outlined 🙄
This job had some quirks, which I wanted to make sure that potential contractors understood before accepting the job - due to an old elevator, they would need to bring the slabs up the stairs, my HOA required to be listed on the contractor’s insurance, the slabs had to be prefabricated off-site, and there is no parking in front of the building. Of course, on top of this, I wanted it done well and quickly. Other contractors seemed so informal that I doubted whether they would follow through with what they said they would, some even had a backlog that meant my job couldn’t start for 2+ months (but they wanted the deposit immediately). This is when I came across GADI on thumbtack.
I did a little research and decided to reach out to them based on the positive reviews I read. Inon texted me right away in response and set up time for a call the same day to discuss the job. On that call, we set an appointment for a site visit the next day. On the day of my appointment, Nadav (one of their project managers) showed up. He was punctual and stayed probably an hour talking about all the details of the job from plumbing to where I wanted the seams. At the end, he wrote out an estimate which included a statement of work. Later that evening, he sent me an official typed estimate on company letterhead which laid out full scope, cost, and when payments were due (deposit, project open, project close). Though their bid was higher than many I had received, this interaction gave me confidence that #1 - they understood exactly what I needed #2 - they would follow through.
Next was scheduling the job and choosing materials. Nadav was able to set things up for the following week, and even came and picked me up to go choose materials (the vendor was in Hayward and I don’t drive). We chose materials on Monday and his team picked them up that afternoon. They were out the next day to demo my old countertop and take a template for the new (this only took like 30 minutes...seriously). They came back on Wednesday morning & as they were unloading the pre-fabricated counters, I noticed that they were cut incorrectly. I called Nadav & he said no worries, we’re going to fix it and make sure it’s installed exactly as discussed - don’t worry. So they left for the day and came back Friday to finish the job. When they showed up on Friday, they had re-cut the materials and it took about 3 hours to install. About an hour after the countertop installers left, the plumber stopped in and reconnected all the plumbing. So, I confirmed that I wanted them to do the job Sunday evening, chose materials Monday, demo’d Tues, would have installed Wed if there hadn’t been an issue, but still had the job completely wrapped by Friday afternoon. Nadav stayed in touch the whole time and was on-site every day that his subcontractors were to check in on what was going on. I’m very pleased with the result & would definitely hire them again.
I want to make sure and call out that this job was won by Nadav’s level of customer service and professionalism. Not sure if that’s what can be expected across the board at GADI, but if so, then you can’t go wrong hiring them.
