- What is your typical process for working with a new customer?
Consultation: The first step is to consult with the customer to understand their specific needs and concerns. This may involve discussing the type of garage door they have, any problems they are experiencing, and their desired outcome for the repair or installation. Inspection: Next, I will conduct a thorough inspection of the garage door and opener to identify any issues or potential problems. This may involve testing the door's balance, checking for worn or broken parts, and examining the opener's components. Quote: Based on the results of the inspection, I will provide the customer with a written quote outlining the cost of the repair or installation. This quote will include a detailed breakdown of the parts and labor required. Repair/installation: Once the customer has accepted the quote and authorized the work, I will proceed with the repair or installation. I will keep the customer informed of my progress and address any questions or concerns they may have along the way. Follow-up: After the work is completed, I will follow up with the customer to ensure that they are satisfied with the results and to answer any additional questions they may have. Overall, my goal is to provide excellent customer service and high-quality workmanship to ensure that the customer is completely satisfied with their garage door.