FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The price you see on Thumbtack when you contact us is an approximation, as we provide our rates based on the specifics we discussed—type of pet, size, duration of service, etc. Currently, we have an offer for new clients: 30 minutes of service for a private dog walk or private drop-in visit for just $19 💰, or 1 hour for $34 💰. This discount is available only for first-time clients because we want you to experience our top-quality service! Feel free to reach out anytime with questions; consultations are always free of charge.
- What is your typical process for working with a new customer?
Our process for working with new clients is designed to ensure personalized and attentive care for your furry friends: 🐾 First, we have a conversation to understand your specific needs—what kind of services you’re looking for, the duration, and the number of pets involved. 📅 Next, we schedule a meeting at your convenience. During this meeting, we provide forms for you to fill out, one for each pet, gathering all necessary information to best care for them. 💻 Once we have all the details, we input everything into our system for careful organization. ✅ After approval, we’re ready to start providing exceptional care for your beloved pets! We believe that this thorough process ensures peace of mind and the best experience for both you and your furry companions!
- What education and/or training do you have that relates to your work?
We take pride in our team’s extensive qualifications in luxury pet care: ✨ 5.0 reviews—our clients love our services! ✨ Over 7 years of experience in the pet care industry. ✨ All of our pet sitters are CPR and first aid trained. ✨ Fully insured and bonded for your peace of mind. ✨ Certified in wound care and hemorrhage control. ✨ Specialized training in animal behavior and communication. ✨ Advanced pet grooming certification to ensure your fur baby looks and feels amazing. ✨ Knowledge in holistic pet wellness and nutrition for optimal health. ✨ Attended workshops on stress-free handling techniques for anxious pets. ✨ Continuous education through courses on luxury pet care best practices. ✨ Our pet sitters undergo thorough background checks and participate in deep interviews during the application process. ✨ We hire only the best pet sitters in the state to care for your beloved pets. ✨ Our team wears body cams during every visit for transparency and peace of mind. Your pets deserve the highest quality care, and our dedicated team is here to deliver just that!