FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Kingsley Tech Consultants, we take great pride in offering top-quality and high-value services to our clients. Our pricing and fees are designed to reflect the level of expertise and quality that we bring to every project. We do not believe in charging our clients excessive fees or hidden costs. Instead, we offer transparent and reasonable pricing that reflects the value of our services. We always strive to provide the best possible value for our clients and ensure that our pricing is fair and competitive. In some cases, we may charge a travel fee for projects located far away from our headquarters. This is because we want to ensure that we can cover our costs and provide the same level of quality service to all of our clients, no matter where they are located. We also do not charge more for products that clients can purchase for themselves. However, if a client requests a hard-to-get product that we need to source, we may need to charge a premium to cover the additional costs. But we always communicate this to our clients upfront, so there are no surprises. Overall, our pricing and fees are designed to ensure that our clients receive the best possible quality and value for their investment. We are committed to transparency, fairness, and providing an exceptional customer experience.
- What is your typical process for working with a new customer?
At Kingsley Tech Consultants, we understand the importance of building trust and establishing a strong relationship with our clients from the very beginning. That's why our onboarding process is designed to be collaborative, attentive, and focused on understanding the client's needs and goals. The first step in our onboarding process is to schedule an initial consultation with the client. During this consultation, we take the time to listen to the client's goals and overall vision for their project. We believe that this step is critical to ensuring that we have a clear understanding of the client's objectives and can deliver a solution that meets their needs. Once we have a clear understanding of the client's goals, we begin the planning process. This typically involves developing a comprehensive project plan that outlines the scope of the project, the timeline, and the budget. We work closely with the client to ensure that they are comfortable with the plan and that all of their questions and concerns are addressed. Throughout the onboarding process, we remain in constant communication with the client, providing regular updates on progress and seeking feedback and input to ensure that we are aligned with their goals. We believe that this level of communication and collaboration is essential to building trust and establishing a strong working relationship with our clients. Ultimately, our goal is to ensure that our clients feel confident and supported throughout the onboarding process and beyond. We are committed to providing exceptional service and delivering solutions that meet our clients' needs and exceed their expectations.
- What education and/or training do you have that relates to your work?
There is no other way to put it. There is no school for what Kingsley Tech Consultants does. We have a team of talented experts with backgrounds in construction, electrical engineering and hospitality. This means you'll have a wonderful time talking to us and have an expert in their field perform the tasks thoughtfully, competently and economically. Brooke our founder grew up in a family of Contractors and Carpenters. Has a vast knowledge of Construction which comes in handy when pulling cable or hiding your WiFi devices which is important to understanding the material constraints to WiFi when it comes to coverage. As an independent consultant he's been involved with projects and companies for IT services like the Chase Center, National Maritime Assoc. SF International Airport, D&S Garden Supplies, including a myriad of restaurants and bars like Marlowe SF, Leo's Oyster Bar, Sugar Lounge SF, Petite Marche, 17th & Noe Market and more. When it comes to private clients he's gained the trust and confidence of more than 200 clients who still call on his expertise. As a Mac & PC Guru who's also been trained from the famous "iPad Rehab" as a microsolderer, he has an intimate knowledge of how devices work both hardware and software.