- What should the customer know about your pricing (e.g., discounts, fees)?
The equipment we provide (more than a thousand products) we use everyday ourselves. We do not cut corners or recommend substandard gear. This doesn't mean it's the most expensive though. Our experience allows us to recommend tested gear for any budget. FACT: All ethernet cable is not created equally. We use Blackbox Ethernet cables that are independently tested and are 3x as expensive and guaranteed for maximum throughput while still being competitive in pricing.
- What is your typical process for working with a new customer?
For remote support it's all about earning your Trust. Give me 15min to do that and I promise you'll be a Kingsley Tech Consultants client for life. When working with a new client it's key to understand and listen completely to their wants and vision. Communication and transparency are key. We are known for stopping issues before they arise. For smaller Onsite jobs we like to set up a walkthrough to make sure we can give you a realistic estimate. For bigger Onsite jobs we perform an assessment. This assessment will give you a list of the products we recommend and the placement of them. We will provide a written list of the locations and hardware. Perform a WiFi RF scan and provide the results and give you recommendations on any and all technical aspects. This way you will have all of the information and power to hire us, DIY, or if you decide to go with someone else you have all the info to get it done.
- What education and/or training do you have that relates to your work?
There is no other way to put it. There is no school for what Kingsley Tech Consultants does. We have a team of talented experts with backgrounds in construction, electrical engineering and hospitality. This means you'll have a wonderful time talking to us and have an expert in their field perform the tasks thoughtfully, competently and economically. Brooke our founder grew up in a family of Contractors and Carpenters. Has a vast knowledge of Construction which comes in handy when pulling cable or hiding your WiFi devices which is important to understanding the material constraints to WiFi when it comes to coverage. As an independent consultant he's been involved with projects and companies for IT services like the Chase Center, National Maritime Assoc. SF International Airport, D&S Garden Supplies, including a myriad of restaurants and bars like Marlowe SF, Leo's Oyster Bar, Sugar Lounge SF, Petite Marche, 17th & Noe Market and more. When it comes to private clients he's gained the trust and confidence of more than 200 clients who still call on his expertise. As a Mac & PC Guru who's also been trained from the famous "iPad Rehab" as a microsolderer, he has an intimate knowledge of how devices work both hardware and software.