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Jan - Jun
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Oh my goodness. Kenni & Rogel are magic! My home wasn't this clean when we moved in. I am beyond happy. They are prompt, professional, but friendly, and hard working. Their attention to detail was spectacular. They were very respectful to check before using certain products since I'm pregnant. Honestly cannot say enough good things about them.Nov 22, 2019VerifiedLOPEZ LOPEZ CLEANING & MAINTENANCE SERVICES's reply
thank you for sharing your experience! We really appreciate your preference 🙏🏼
They were polite, and professional. My house was cleaned and smelled good when I came home from work. I completely trust them. They did a way better job than I could have done myself.Dec 19, 2019VerifiedLOPEZ LOPEZ CLEANING & MAINTENANCE SERVICES's reply
Thank you very much for taking time and shared about your experience after our cleaning service.
Selected this company for the many excellent reviews. Mr Lopez came and provided an estimate so detailed it took 2 pages in very small font to print it! Ridiculous as it mentions each room separately to empty trash, but on cleaning day the kitchen trash was not emptied. The oven was not cleaned and the stove was not wiped down. The scheduled cleaners did not arrive on time and Mrs. Lopez was a total NO SHOW. I was adamant that no chemicals be used and Mr Lopez scattered some toxic powder on one carpet area causing severe breathing problems. Because of the very detailed estimate it is difficult to see the major items they are refusing to clean in the estimate price. BEWARE. I cleaned the oven interior in 2 minutes after they left it filthy.Feb 14, 2020VerifiedLOPEZ LOPEZ CLEANING & MAINTENANCE SERVICES's reply
Dear Chris, I’m sorry for the inconvenience. Thank you for taking the time to tell us why our service failed to meet your expectations. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with our business. Your happiness is our number one priority, we are sorry to hear that this time we were not able accomplished our goal. Feel free to contact me if you decide to allow us to make it right for you. Kind regards, Kenni Vanessa Monchez 310.667.0672
I am so happy with and impressed by the quality of cleaning and customer service I’ve received from Lopez Lopez Cleaning Services. They are extremely communicative, punctual and left my house cleaner than it’s ever been! I would recommend them to anyone and everyone!Feb 14, 2020LOPEZ LOPEZ CLEANING & MAINTENANCE SERVICES's reply
Thank you so much for your kind words, Megan. We really appreciate you taking the time out to share your experience with us.
Kenny and Rogel did an awesome job today cleaning the home we just bought. It was left so disgustingly dirty we didn't want to touch any surface! After their hard work, everything is clean, smells good, and now we can begin renovations. Thank you Rogel and Kenny for your friendly professionalism, and for giving us the best cleaning possible!Oct 10, 2019LOPEZ LOPEZ CLEANING & MAINTENANCE SERVICES's reply
Thank you very much for your review, we really appreciate it 🙏🏼🏡🧹
- What should the customer know about your pricing (e.g., discounts, fees)?We base the price in the scope of work, the size of the house, the type of products used(Eco friendly or not), the condition of home and the time spent are all factors considered when giving a customer quote.
- What is your typical process for working with a new customer?We like to do an initial survey to find out what is important to our customers. Some customers have specific request of cleaning products preferences, we like to identify them and address them. After, we encourage a final walk through of the house to ensure your satisfaction.
- How did you get started doing this type of work?Everything started at the airport when my husband was a cleaning service supervisor for the airlines, after working for over 8 years on this industry, then he discovered cleaning was his niche! Since he (Rogel) has the experience and I (Kenny) am good with customer service satisfaction, we decided to start this journey together and that's how Lopez Lopez Cleaning Services was born.