FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a flat fee of $240 for all initial site visits, which covers travel time, troubleshooting, up to one hour of labor (if the issue can be resolved on-site), and a detailed written proposal for the project or job. Should you choose to proceed with our proposal, the $240 fee will be fully credited toward the total project cost.
- What is your typical process for working with a new customer?
Our typical process begins with an initial consultation or site visit to understand the customer's needs and evaluate the scope of work. During this visit, we assess the issue, provide troubleshooting if applicable, and gather all necessary details to prepare a comprehensive proposal. Once the proposal is reviewed and approved by the customer, we schedule the project, maintain clear communication throughout the process, and ensure all work is completed to the highest standards. Our goal is to deliver a smooth, transparent, and professional experience from start to finish.
- What education and/or training do you have that relates to your work?
Our electricians have extensive training and certifications in both residential and commercial electrical work. Each team member has completed formal apprenticeship programs under licensed professionals and continues to stay up to date through ongoing education in current codes, safety standards, and best practices. They are certified in NEC (National Electrical Code) compliance and have specialized training in system troubleshooting, wiring, and electrical upgrades. This ensures all work is performed safely, efficiently, and to the highest industry standards.