FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
If it’s a job that I charge by the hour then first hour is always the minimum. Door repairs and tv mounting are projects that I charge by the job, not the hour. Stairlift installations will have to have an assessment before an estimation can be created.
- What is your typical process for working with a new customer?
I will discuss ahead of time any and all expectations so that I have a clear understanding of the job in full detail. I keep the client updated on arrival time and any unforeseen setbacks in time. I arrive, potentially discuss any more needs that are required and run to get supplies if needed, perform the job, have the client inspect to make sure it is done to their wants and standards, ensure payment is sent, then head out. The client may always stay in contact for any further questions or needs.
- What education and/or training do you have that relates to your work?
As I stated above, I spent 3 years doing furniture assembly for HomeGoods and 2 years training as a service technician where I learned a hefty amount of knowledge on all kinds of wheelchairs and home related needs for those that are handicapped: installing stair lifts, knowledge on home accessibility for newly disabled people, critical thinking on how best to operate and perform daily tasks for those with disabilities, and much more.