I contacted Steve with a somewhat complicated hauling issue. He gave me a fair estimate via text and came over the next day within 20 minutes of our agreed upon time. He did text me he when he was on his way that he would be a few minutes late, which I really appreciated! It turned out the hauling job was more than he expected, BUT I loved that he was a problem solver and within a few minutes he had a plan B in mind, gave me another fair estimate, went and rented a trailer and promptly returned to take care of the job. He was respectful, pleasant, and efficient. I will very likely hire him again (I like problem solvers who can get the job done no matter what). Thank you for your help Steve!