- What should the customer know about your pricing (e.g., discounts, fees)?
-All items and services we offer are priced upfront in our service manual, meaning there will be no hidden charges or fees. -We offer full AC tuneups and Furnace tune-ups for $77 and our diagnostic fee is $77, and we offer New Client Special occasionally.
- What is your typical process for working with a new customer?
We first obtain the basic information of the customer, including the phenomenon of the problem, the age of the system, and the recent maintenance. If the problem sounds common, our technicians will directly guide the customer to self-troubleshoot for free. Which can save customers time and money efficiently. If the problem and service cannot be solved by phone, we will make an appointment with the customer for on-site service. Then, while working, we will educate our customers about the problem with understandable language. Our professionals will offer options and the best proper recommendations. And the customer makes the final decision. With us, no guesswork, no hidden prices.
- What education and/or training do you have that relates to your work?
I am EPA Certified, have 5+ years of experience as an AC service technician, have an AA degree, and am fully licensed for any HVAC services. I specialize in high-value maintenance, with the most bang for your buck in the industry.