FAQs
- What advice would you give a customer looking to hire a provider in your area of work?
Don't always assume an IT providers good advertising equals good support/customer service. Unfortunately, I've been seeing more and more of the "Big Guys" treating customers like they should be thankful they are being serviced at all, so why complain about high-bills and low-performance? It's that type of behavior that leads to consumers and businesses branding all IT people the same: Rip-off's! Secondly, when it comes to costs, cheap isn't always great. What matters is the VALUE you get from the services and/or equipment you obtain. Try to analyze what makes "sense" rather than what saves dollars.
- What questions should customers think through before talking to professionals about their project?
In all honesty, I wish customers understood 3 things: 1. The IT field a pretty "thankless" field. This is mainly, due to the potentially high costs, unforeseen impacts that ALWAYS seem to happen at the worst time. 2. The work isn't always as easy as it looks. It can be very mentally taxing. It can also be emotionally challenging when you have to interact with a customer that has a bad taste in their mouth for "computer guys". 3. I work very hard to change the first two items.