FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, honest pricing with no hidden fees. Our diagnostic fee covers the time and expertise it takes to inspect and identify the issue. If you approve the repair, that fee is usually applied toward the total cost. We also offer bundle discounts for multiple appliances and occasional special offers for new customers — just ask when you reach out!
- What is your typical process for working with a new customer?
First, we’ll have a quick conversation so I can understand the issue. Then we’ll schedule a diagnostic visit to inspect the appliance. I’ll give you a clear explanation of what’s wrong, what it’ll cost to fix, and how long it’ll take. If you decide to move forward, I’ll usually complete the repair on the same day or as soon as parts are available.
- What education and/or training do you have that relates to your work?
I have an engineering degree and professional experience working for a major appliance manufacturing brand. That background gave me deep technical knowledge and insight into how appliances are designed, how they fail, and how to repair them the right way. I also stay updated through service bulletins and manufacturer resources.