FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the booth type, hours of service, and the package you choose. Packages can include options like an on-site attendant, prints, props, custom templates, and instant sharing. Additional fees may apply for add-ons (extra hours, custom upgrades) and for events outside our standard service area. We’ll always confirm the full total in writing before you book.
- What is your typical process for working with a new customer?
First, we confirm your event date, location, and the type of experience you want. Then we recommend the best booth/package and send a clear quote. Once you’re ready, we secure the booking with a signed agreement and retainer. Before the event, we confirm details (timeline, layout, backdrop, and template). On event day, we arrive for setup, run the booth smoothly, and after the event we deliver your online gallery.
- What education and/or training do you have that relates to your work?
Our team is trained in event setup and guest flow, photo booth operation, lighting for high-quality photos, and on-site customer service. We also stay up to date on photo booth software features, sharing tools, and best practices for running smooth, professional events.