Home Quality Remodeling

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Plumbing relocation

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Introduction

With over 20 years of experience under our belts, the Home Quality Remodeling team of contractors serves the San Francisco area with care, building, renovating and remodeling to every customer’s satisfaction. Aside from our wealth of experience, what sets us apart from other contractors is our passion and dedication. We truly love what we do, and we are devoted to each and every project we work on, treating each home remodel or renovation as though it was our own. In fact, our promise to each of our customers is that we dedicate our services until satisfaction is complete. If our customers are not satisfied, then neither are we. Whether you need your kitchen or bathroom remodeled, or require a full renovation of your home, you can rest assured that our team of experts will be friendly, professional and honest, guiding you through every step of the project until you are fully satisfied with the results. We are in the business of making dreams come true, and as our customer, we look forward to working together to help you realize yours. When you need a reliable, experienced contractor you can count on, call Home Quality Remodeling.

Overview

Hired 1 time

Background checked

10 employees

21 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash and Check.

Social media

Facebook

Services offered

Work needed

Full remodel of bathroom

Add new bathroom

Remodel reason

Update style

Expand the bathroom

Property type

Residential

Projects and media

85 photos

Projects and media

85 photos

Reviews

Customers rated this pro highly for work quality, professionalism, and value.

Very good 4.5

10 reviews

5

80%

4

0%

3

10%

2

10%

1

0%

Past Customer

Sep 7, 2018

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From Google

Our bathroom remodel project started on July 9, 2018 and ended on Sept 6, 2018. The project went two weeks over. The first couple of weeks was great, but things started to go downhill. Here is what disappointed us:1. Our project manager Ofri told us that for the entire duration of our remodel project that the crew assigned to us would be dedicated only us and not work on other homes. This was a lie; the crew didn't show up for the job on some days because they started new jobs. This is one of the reasons why our project was prolonged an additional 2 weeks. 2. There was no point in having a project manager -- we ended up communicating directly with the construction crew for updates. There was clearly a communication/alignment issue between our project manager and the construction crew. For example, the crew working on our bathroom never got a copy of the bathroom designs we agreed on with HQR. I got the copy of the design and sent it to the crew myself. 3. There were a few instances where we had short notice to go to Home Depot to buy stuff for the bathroom. I don't mind going but give us an advance notice and a list of what we need to get so we don't have to make multiple trips and waste our time.4. Our project manager kept telling us that work was almost finished when it clearly wasn't. He kept trying to rush the job and rush the crew. Due to the rush to finish and get paid, the work was very sloppy (wall scratches, dents, bad paint job); the crew had to spend another week redoing the work they've done to fix the mistakes.5. It was their job to buy our window. They got it and it was clearly broken, crooked upon opening. They said that's how the window operated, such bull. I wanted them to replace it, but we agreed to just get the window ourselves and for them to reinstall it/get reimbursed. I would've preferred them to take care of it and not have us waste our time. 6. The last of thing I'll mention is how irritating it was how the last day of touch-ups we were rushed to walk through it and literally a minute after our construction crew leaves at 7:15pm, Ofri calls us to ask if he can pick up the check at 8pm. This is the kind of inconsiderate behavior that we've dealt with. In short, we are satisfied with the completed bathroom, but was not happy with the project management. Had to let go of the small, imperfect things because we just didn't want to deal with it anymore. I would not work with HQR again.

Home Quality Remodeling's reply

Hi Brenda, This is Ron, the owner of Home Quality Remodeling. Thank you for bringing all of these concerns to our attention. First, let me apologize for your experiences with our company. We want all of our customers to feel confident that they are getting the best care during the production of their project. We have reached out to you privately; however, you have not responded. I would like to address a few things that you have mentioned in your review: • According to the contract that was signed, the project completion date is 9/1/18. The inspector signed the completion card on 8/14/18 and a certificate of completion was signed by the homeowner on 9/7/18. Verbal contracts are never made, and this is indicated on our contract, which was signed by the homeowner. • The bathroom installation was completed on 8/14/18, 2 weeks prior to the agreed completion date on the contract and the remaining work to be completed is the punch list. This is done with every job, by every contractor- not just us. • Homeowner told Ofri that she was not happy with the texture walls that we provided, therefore HQR provided smooth level 5 finish which is a $2000 value at no extra cost. • The window was installed, and the homeowner was unhappy with the way that it was closing. Our contractor, Jordan, went to Home Depot to purchase another window when he discovered that every window of that brand closes the exact same way. Ofri informed the homeowner of this and she was not satisfied, therefore Ofri offered for the customer to go to Home Depot, select a window of her choosing and we will not only reimburse her for it, but install it for free, which was done. • Once a project is completed, we call to arrange a meeting to sign the certificate of completion and collect the final payment. We apologize if you feel that Ofri was too quick to collect payment once the project was completed. Ofri felt that you were a delightful customer and we are sorry that these issues were unable to get resolved during the course of the project’s construction. I would still very much like to have a one on one discussion with you regarding the outcome of your project. I wish you the best with your new bathroom.

Past Customer

Oct 29, 2018

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From Google

This is review is such a pleasure for me to write. Ronnie and his crew did magic in our home, and they were the most trustworthy, smart, kind and respectful team ever. They were not our cheapest option, but read on to know why cheap may not always be best :DAfter getting our plans done with our architect in March, we were itching to get started with our bathroom project; we ideally wanted it to be done by the summer because we had a big trip planned over a few weeks. We hired a contractor (NOT HQR) , who gave us a timeline to start and then blew past it, with little to no communication. After 2 months of delay (and them always turning our pleas to start the project into little jokes), we severed our ties with them and were back to square one, with an additional heaping spoonful of frustration. Not one to be defeated, my husband heard of BuildZoom and ended up requesting quotes for our project. HQR replied, as well as a couple other contractors. I clicked with Ronnie and his teammate immediately (unbeknownst to them, because I likely did not sound very nice that day) and told my husband I would be working with no one else. That feeling was reinforced by the fact that one of their Yelp reviews was from a gentleman who was gone the whole duration of the project, but had still come home to perfectly executed work. Yep, we had a winner.Only issue: their quote was much higher than the one we had before. After really negotiating with them, they agreed to work with us a bit. We definitely still had to invest more than we planned, but I can tell you now we do not regret it.Ronnie gave us a date immediately after we signed the contract, and we were slated to start 2 weeks later. Here is the funny part: we were so used to lies and fake deadlines from our previous contractor that we actually forgot and chaos ensued when Ronnie texted us 2 days before the start date to ask if we were ready (WE WERE NOT). We proceeded to move our poor parents ASAP (they were visiting), empty the room next to the bathroom and prep for the crews arrival in a couple days. It was epic.Work started as planned, and moved super fast. We only ran into delays when waiting for inspectors; otherwise everything was smooth. Ronnies crew helped get materials (we were traveling for over half of the project, so we made WhatsApp work for it), pick up fixtures, schedule appointments with inspectors, and just everything that was needed for the project to be completed on time. They even gave us a referral for the glass enclosure for the shower.Our project was completed in less time than scheduled, and I want to mention that Ronnie was also on vacation for some of it; crew kept moving with no issues at all.Thanks HQR (especially Ronnie and Eilio) for our bathroom; working with you was such a pleasure, and we will recommend you to anyone who comes our way!

Home Quality Remodeling's reply

Past Customer

May 17, 2019

·

From Google

Home Quality Remodeling's reply

Alejandra A.

Feb 10, 2021

They are Angels in disguise. I am forever grateful to Home Quality Remodeling, I don't believe they know the kind of impact they have had on us :) We are one of the business who got hit really hard during COVID in 2020 and on top of dealing with that uncertainty we also had one of our front windows (These are large windows) broken into pieces by someone with no heart (obviously) so we were affected by that as well and it seemed like we could not catch a break and then I heard from Adrienne Villavisencio. She is a member of our awesome community and she told me that the owner of the company she works for Ron, from Home Quality Remodeling would want to help us out and repair our window for absolutely free! I was in tears when I got home that night. Adrienne said they are just looking to give back to the community and I told them about you. As a business owner myself, I was so grateful to know that someone who I have never met (Ron and his team) would want to help us out just out of the goodness of their hearts. We have been in business for 10 years and we have never had a year like 2020 so it was so amazingly overwhelming (in the best possible way) to have someone help you the way they helped us by replacing our window for free. They came in last Saturday and installed our brand new window, I met Ron's team and they were all so kind, helpful and you could tell that they love Ron because of the way they speak of him. And in the end you know a company by its leader and if the owner of that company has a good heart everything will always work well and I don't know about you but that's the kind of people I want to work with. Thank you Adrenne! We are so grateful for you. Thank you Roget! and thank you Ron and Home Quality Remodeling! you are changing lives and we appreciate you more than you know. PS: You will always have a home here at Transform FX Fitness!

Heather W.

Feb 15, 2021

Home Quality Remodeling! I am soo thankful and grateful to Home Quality Remodeling, I don't believe they know the kind of impact they have had on our local community! I am employed at one of the many business who got hit really hard during COVID in 2020/2021 and on top of dealing with that uncertainty we also had one of our front windows (These are large windows) shattered due to a heartless vandalism. One of the members of our community, Adrienne Villavisencio, informed us that Home Quality Remodeling was wanting to give back to the community and she had told them about our shattered window. She told us that the Owner, Ron wanted to repair/ replace our window for free to help us! This was a such an amazing gift and gesture and made such an impact on not just the Owner of our business, but the staff and members of our TFX Community! We will be forever thankful to Adrienne, Ron and everyone at Home Quality Remodeling for this gift they made and what impact they made on our community! Thank You! You are simply amazing

Credentials

Background Check

Adrienne Tenney

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
homequalityremodeling.com- faq Please visit our website to inquire about pricing.
What is your typical process for working with a new customer?
We schedule a free in-home appointment that will followed up by a ballpark estimate. If the estimate is within the customer's budget we will write out a full scope of work and discuss with client. Once the scope of work and price is approved we will enter into a contract.
What education and/or training do you have that relates to your work?
We are a licensed general contractor that remodels bathrooms, kitchens, multi-rooms and house additions. We work with licensed sub-contractors when needed and have several in-house crews that have many years experience with their related field.

Home Quality Remodeling

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