What should the customer know about your pricing (e.g., discounts, fees)?
What education and/or training do you have that relates to your work?
I always look for ways to improve my skill. I try different products periodically to see what's out there. Right now I feel I have the best product.
How did you get started doing this type of work?
I wanted to replace my own headlights, until I saw how much they cost. I sought out a solution to my own problem. I researched and tried several kits till I found a product that worked for me. I did a few other cars for my friends, and they appreciated the results too. After a few months I decided to go into business myself.
What types of customers have you worked with?
Oxidized, yellow, rock pitted, and hazy plastic headlights. Toyotas, Nissans, VW, Lexus, BMW, Mercedes.
Describe a recent project you are fond of. How long did it take?
I just did a BMW that was rock pitted and hazy. My customer was blown away with the results. He asked me before I started what did I think they would look like when I was done. I replied that they would look like new, and they did. He also referred me to one of his friends at a local dealership.
What advice would you give a customer looking to hire a provider in your area of work?
Check and make sure you are dealing with someone who has taken the time to get a business license, and insurance.
What questions should customers think through before talking to professionals about their project?
There is a difference between polishing and refinishing. You will always get a better result form a refinish compared to a polish.