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About
15% OFF Labor for First-Time Customers!
Hi, I’m Simon. I started fixing appliances in the early ’90s and built my reputation the simple way—honesty, solid workmanship, and respect for your home. I diagnose first, explain your options in plain English, and only recommend what I’d do for my own family. If I can save you money with a simpler fix, I will.
First-time customers receive 15% off labor. I’m friendly, I’m careful, and I stand behind my work. Let’s get your kitchen or laundry running right again.
Overview
Hired 37 times
Background checked
2 employees
31 years in business
Business hours
SunClosedMon9:00 am - 7:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, Venmo, and Zelle.
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Exceptional 5.0
22 reviews
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95%
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Helen T.
Oct 7, 2025
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Hired on Thumbtack
We were very happy with TruePro. They were very responsive and professional. They arrived on time, diagnosed the problem quickly and were able to fix it the same day. I will definitely use them again in the future for any appliancerepair needs.
Details: Refrigerator • Whirlpool • Residential
Appliance Repair or Maintenance
Julia M.
Dec 3, 2025
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Hired on Thumbtack
Our LG Front Loading washer wasn’t draining, I tried running the “tub cleaning” mode and cleaned out the filter and it still wasn’t draining. I contacted Roman (TruePro Home Services) the next day. By the time I got around to contacting Roman it was late in the day but he had the part we needed on his truck and he came by within 30 minutes, and had it up and running super fast!
Thank you Roman for your punctuality, honesty and great value.
See you next time!
Details: Washer or dryer • LG • Residential
Appliance Repair or Maintenance
Aleema B.
Nov 20, 2025
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Hired on Thumbtack
Wonderful and top notched care! They were able to meet my same day expectation to get a washer and dryer hooked up in a new house. He was attentive, thoughtful and explained it all as well. I would highly recommend their service!
Details: Washer or dryer • GE • Residential
Appliance Repair or Maintenance
An P.
Sep 27, 2025
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Hired on Thumbtack
They understood the problem immediately and had the correct replacement parts on-hand. The repair went smoothly and stress-free. I would use them again for any future repairs.
Details: Oven or stove • Whirlpool • Residential
Appliance Repair or Maintenance
Gretchen U.
Oct 31, 2025
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Hired on Thumbtack
I had a great experience with TruePro Home Services! I was able to schedule an appointment for the very next day, and they showed up right on time. They quickly diagnosed the issue with my dishwasher and replaced the drain pump in one visit. Everything was fixed fast and works perfectly now. Professional, efficient, and friendly service—highly recommend!
Details: Dishwasher • Bosch • Residential
Appliance Repair or Maintenance
Credentials
Background Check
Roman Kagan
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
We charge a flat $59 diagnostic that’s credited toward the repair—so you only pay once. All quotes are given in writing before work starts, with no hidden parts mark-ups or weekend surcharges.
What is your typical process for working with a new customer?
1) Confirm the issue and schedule a 2-hour arrival window. 2) Technician runs a full diagnostic, explains the findings, and gives an up-front parts + labor quote. 3) If you approve, most repairs are completed on the spot; if parts must be ordered, we return at no extra labor cost.
What education and/or training do you have that relates to your work?
Our lead techs each have 15 + years of factory training with brands like Whirlpool, GE, LG, and Samsung, plus ongoing certification in EPA refrigerant handling and safety.
