First Appliance Repair & HVAC

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Customers rated this pro highly for responsiveness, professionalism, and work quality.

Read reviews that mention:

• fix・67

• repair・58

• problem・46

• technician・44

• issue・43

• appliance・33

• part・30

• diagnosed・25

• dishwasher・20

• dryer・13

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Valery A.

2 weeks ago

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Hired on Thumbtack

Hired on Thumbtack

The guys came to diagnose the problem, ordered the necessary parts, went to get the parts, came back and made the repairs. The whole thing took less than 3 hrs.

Details: Oven / stove • Kenmore • Residential

Appliance Repair or Maintenance

Evelyn W.

Oct 7, 2022

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Hired on Thumbtack

Hired on Thumbtack

First Appliance was very responsive with my request! I booked an end of day appointment to fix a leading washing machine for the day of, which the receptionist called to let me know it was too late for a technician to come out (to SJ) that day. Though disappointed I understood the situation. I was booked an appointment in 2 days. On that day, Alex came promptly towards the beginning of the given window. He was very professional and polite. The whole thing took about an hour to complete. He listened to my speculation why there's a leak, worked in the tight space I have in my laundry room to assess, and was able to identify and fix the issue very quickly. I felt very bad because of my limited space which he had to squeeze himself into, he didn't make any fuss or complaint, just focused on getting it done. The leak was due to draining hose getting detached because I put too much heavy load in one go in the washing machine. After Alex re-attached it, it worked like perfectly like before! I'm extremely happy with the way the service was provided, and highly recommend Alex and First Appliance! Thank you!

Details: Washer / dryer • LG • Residential

Appliance Repair or Maintenance

Shakil M.

Oct 3, 2022

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Hired on Thumbtack

Hired on Thumbtack

Fast response, quality work done. Even when I called them to check on the issue, they took time to explain to me what the problem was and what would be needed to fix it. Super happy with their quality of work. Thanks First Appliance Repair & HVAC.

Details: Repair • Only warm air is blowing from the vents • Unit won't turn on or off • Outside • House

First Appliance Repair & HVAC's reply

Dear Shakil, Thank you very much for your review. It is our priority to provide excellent customer service. We hope for further cooperation. Best regards, First appliance repair team

Central Air Conditioning Repair or Maintenance

Shaunak d.

Sep 16, 2022

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Hired on Thumbtack

Hired on Thumbtack

The appointment scheduling was very easy and technician came in next day morning with quick availability. First Repair was very quick in narrowing down the issue on a dryer that would not start. After diagnosis, they gave a quick estimate on the costs to be incurred. Overall loved the service they offered. Would definitely recommend to friend and keep for my future reference.

Details: Washer / dryer • Samsung • Residential

Appliance Repair or Maintenance

Jack C.

Jul 2, 2022

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Hired on Thumbtack

Hired on Thumbtack

I’m a returning customer for repairing my washing machine, they came to my home for estimation and went back for ordering part, after 3 weeks they sent a technician for replacement, after this round, we found out that they didn’t do the installation properly, I sent them a message and they are very responsive, sending another technician to fixed everything, I’m happy about it, instead of hiding issue, they took full responsibility, I think this is the way to go and they can be definitely having sustainable business! Thumbs up!

Details: Washer / dryer • Samsung • Residential

First Appliance Repair & HVAC's reply

Thank you for the kind words, dear Jack. Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. Best regards, Quality Control Department

Appliance Repair or Maintenance

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  Senior Citizen Discounts, Police & Firefighter Discounts, Military Discounts, Teacher Discounts, Student Discounts.

• What is your typical process for working with a new customer?

  Appliance Installation & Repair Services Cooktop Repair Dishwasher Repair Dryer Repair Freezer Repair Ice Maker Repair Major Appliance Repair Microwave Repair Oven Repair Range Hood Repair Refrigerator Repair Stove Repair Washing Machine & Dryer Repair

• What education and/or training do you have that relates to your work?

  In Business Since: 2011 Insured Owner Performs All Work Employee Background Checks Employee Drug Testing Years of Experience: 10