FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We provide transparent pricing and will take customer authorization before doing any work. If the customer is not satisfied with our service and we are unable to mitigate it then the customer has UWINN guarantee of full money back within 48 hours. We charge $99 dispatch fees for standard appointments which is usually waived off once the job converts at the customer place
- What is your typical process for working with a new customer?
We call the customer immediately and book either same day appointment or within 3 days at best. We are very professional in every step and we make sure that the customer is informed at every step. The technician who is a journeyman electrician brings a fully equipped truck which will be ready to take on almost any repair job. If we sign up jobs like panel upgrades etc where pulling a permit etc are involved we take care of the process completeley for our clients and keep them informed at every step.
- What education and/or training do you have that relates to your work?
Our techs spend a lot of time training the homeowners during their every visit and make sure that they leave a very enlightened homeowner who knows more about the topic in most cases than before the appointment. Our techs are advised not to rush jobs but take time with every job and do it as best as they can and aim for 5* rating from every service call they make.