FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
It's important to clarify that the Standard Clean and Deep Clean services differ not only in the scope of items cleaned but also in the depth of cleaning provided. The Standard Clean includes routine tasks such as dusting, vacuuming, and mopping for homes that are regularly maintained (weekly, bi-weekly, or monthly, etc.). We'll tidy up bedrooms by making the beds and thoroughly clean bathrooms, including bathtubs, unless they require specialized products or equipment due to heavy grease and grime buildup over an extended period. To manage expectations, it's crucial to note that a Standard Cleaning won't encompass tasks like dishwashing, organizing inside cabinets, drawers, or closets, or doing laundry. While these additional services can be provided separately, please inform us in advance so we can adjust our schedule and quotes accordingly. A Deep Cleaning may be necessary after special events like post-party cleanup, addressing neglected areas, junk removal, decluttering, or when moving furniture to clean hard-to-reach spots behind walls or under furniture. We understand that in our diverse society, some customers may see having a lot of hair, crumbs, tall piles of dishes or even old food on the floor for weeks or months as normal. They might not realize the need for a deep clean. In these cases, despite the different understanding, the fact is that cleaning it will take more time and effort. We'll do our best within the time we have, and we'll also explain why a deep clean might be a good idea next time. For clients unsure whether to opt for a Standard or Deep Cleaning, feel free to send us photos of your Living Room, Kitchen, Bedroom, and Bathroom via SMS for a more accurate quote.
- What education and/or training do you have that relates to your work?
We have over 15 years of experience with professional cleaning!