What should the customer know about your pricing (e.g., discounts, fees)?
We offer many services at Pacific Coast Termite. For termite jobs, we price each job according the level of infestation and the amount of work needed to eradicate termites and to protect your structure from future infestations. Rodent exclusions are priced according to the amount of work required to seal up the structure to stop rodents from getting inside. Our wood and insulation job pricing depends on the amount of materials required and the man hours needed to complete the work. During certain times of the year we offer discounts through our radio advertising campaign and in some of our print (news paper ads).
What is your typical process for working with a new customer?
Typically, a new customer will hear about us either from a friend or family, a co-worker, the radio, or see us on the internet or in print. new customers call in to our office and we work with the customer to find an available date and time that best fits the customers schedule for an inspection. On the inspection day, one of our licensed inspector will perform a quality inspection and provide a report with findings, recommendations, and pricing. It is then up to the customer to decide to use or company.
What education and/or training do you have that relates to your work?
All of our technicians and inspectors are licensed by the Structural Pest Control Board through the Board of Consumer Affairs. We continue to train our employees year round with continuing education classes.
