|Monday||8:00 a.m. to 9:00 p.m.|
|Tuesday||8:00 a.m. to 9:00 p.m.|
|Wednesday||8:00 a.m. to 9:00 p.m.|
|Thursday||8:00 a.m. to 9:00 p.m.|
|Friday||8:00 a.m. to 9:00 p.m.|
|Saturday||8:00 a.m. to 9:00 p.m.|
Divine Powerline Electric
About this pro
Good workFeb 8, 2018Verified
Eric was very nice in the beginning when he was installing the lights. He was responsive and "seemingly" did good work. I felt like his pricing was reasonable. He installed 5 can lights in my kitchen with LED's. HOWEVER, a few months after the job was done I noticed a space in between the can light and the ceiling. Initially I thought it was the way the light was supposed to look, but upon a closer look I noticed the light was not flush with the ceiling like all the other lights. I texted Eric and asked if he might be able to come over and fix the light. He said he was out of town and gave me some steps to try to push the can light in. It did not work. This week I texted him letting him know the can light still did not go in and he said he was completely booked for the week which was fine. I tried to tie him down next week for him to come out. He said he could come out, but he would need to charge me! Are you kidding me? I told him that it was unacceptable the way it looked and that there shouldn't be a charge for anything. Had he made sure it was flush before he left this never would have been a problem. He then retracted his initial statement about charging me and told me it was the painters fault that he might have messed up the can. The painter just painted the ceiling!! Upon further talking he said I should have let him know earlier about this problem. I thought I was the customer?! I told him if he's going to keep arguing with me I'm going to find someone else to do it and he obliged. He told me to find someone else to do the work. Moral of the story: Eric does NOT stand by his work. He threatens to charge for HIS mistakes. I would not recommend Eric to anyone needing electrical work, there's better electricians out there. BEWARE!!May 24, 2017VerifiedEric M.'s reply
Sean was right on his story line as described above, however the can lights were left originally hanging for the painter to push back in when the texture and painting was done. I did mention to him that I "may" have to charge him a service call if the light was damaged due to possible tampering. I have had this experience in the past when i completed a job and other trades such as painters for example would unintentionally damage my work. This would have only been to cover gas for my truck worst case scenario. I do honor my work, however this mentioning of a service charge is what changed his behavior towards me, and if it was my fault i wouldn't have charged him anyways. I had no problem heading out and repairing this issue and as a matter of fact i was already scheduled next week to repair his light. It is when he became aggressive and offended towards me that created this outcome. I still think Sean is a great guy and i have nothing personal against him. Unfortunately there are the few out there who take advantage of us contractors and not all of us are bad people. Had he been "a little" less angry towards me and more understanding and willing to compromise this never would have happened.
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- What should the customer know about your pricing (e.g., discounts, fees)?Nothing complicated just honest pricing.
- What education and/or training do you have that relates to your work?Yes i am currently enrolled in santa ana college for a bookkeeping/accointing course.
- How did you get started doing this type of work?After working for a company in 2001, i was learning the electrical trade, since then i loved it!