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Mini Bus Charter
My first time hiring a charter bus. Hired the bus for a Kiwanis Club event. Experience was very positive. Driver was waiting for us, got us to the event on time, and got us back home timely. I will definitely use LA Coach for our future charter bus needs.Nov 14, 2016Verified
LA Coach is a great bus charter company to work with. We have been using them for over couple years and have no complaints. The company and their drivers are very professional in their field.May 20, 2019Review from GoogleLA Coach Inc.'s reply
Thank you for being our returning client for those years, we are always glad to be transportation providers to Aju Tours
Charter Bus Rental
We had a Shuttle Bus take us from Pasadena - Los Angeles. 21 peopleDec 12, 2015Verified
Mini Bus Charter
Terrible experience. Horrible communication in the days leading up to the rental/the day of. I tried to rent a mini bus to help drive a group of 3rd graders to a birthday party. They sent the wrong driver's info, ignored my requests for more driver info or a confirmed itinerary for the driver, and when I called them to ask for the correct driver's information, they sent it to both of us less than 30 minutes before the car was supposed to be at the house. When the driver confirmed his arrival, he was at the wrong address. Not even on the right street, then ignored all my calls and texts to ask for an ETA. Horrible customer service, would never use or recommend them again.May 12, 2016Verified
I used LA Coach for a union event which had some last minute adjustments and then variations during the actual event. They were so accommodating and very professional. Mr. Lee, the driver, was great. Also, the price was fair. I've used several charter companies in the past and so far this is the best one.Oct 30, 2019Review from Google
License Type: Motor Carrier (US DOT - FMCSA) (CA)
License Type: Federal Motor Carrier Safety Administration (CA)
- What should the customer know about your pricing (e.g., discounts, fees)?The price I quote is all inclusive of tax, gas, & any other extra fees. Meals & lodging for the driver assigned to your group must be provided. The cost of meals and lodging is not included in the estimate. Meals must be provided at all times when the driver is on duty with the group. Lodging must be provided only in areas outside of Los Angeles.
- What is your typical process for working with a new customer?I am in personal contact with you from beginning to end whether its regarding payment, changes to the reservation for locations or time extensions, changes to the vehicle due to an increase/decrease in passenger count, all available even at the last minute for all our reservation specialists. All reservation specialists will be available via phone, text, or any social media app you prefer to be in contact with past normal business hours. I am the English speaking reservation specialist but we also have specialists that speak Español, 中文, 한국어.
- What education and/or training do you have that relates to your work?Los Angeles Tourism & Convention Board Member