FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing varies on type of services requesting. Normally we go through insurance on most home and businesses and we bill directly as we are a preferred vendor for all insurance company.
- What is your typical process for working with a new customer?
We love meeting new customers every day. We treat every customer as if they are part of our family.
- What education and/or training do you have that relates to your work?
IICRC Training and Certification IICRC The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses. Employee Certification Training The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include: Crew Training Fire Restoration Water Restoration Carpet & Upholstery Cleaning Initial Franchise Training A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics: Fire Restoration Water Restoration Carpet & Upholstery Cleaning Mold Mitigation e-Learnings All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect. Continuing Education Classes SERVPRO of Lennox offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include: Water Damage Restoration Fire Damage Restoration Understanding Mold in the Restoration Industry Restorative Drying for Loss Control Mitigation Awareness Response Seminar (non-credit course)