- What should the customer know about your pricing (e.g., discounts, fees)?
We are mid-level range in pricing and competitive.
- What is your typical process for working with a new customer?
To streamline the process, we implemented several innovative steps that made it easier for clients to understand what they wanted and for our team to execute the project efficiently. Firstly, we instituted a comprehensive consultation process where we meet with clients to understand their vision, style, and design preferences. During this consultation, we take detailed notes and measurements to create a concept of the proposed design. This gives clients a clear understanding of what their space would look like after the project was completed. We also make communication a top priority by establishing a dedicated point of contact for each client. This point of contact is responsible for keeping the client informed about the progress of the project and answering any questions they may have. This open line of communication gives clients a sense of control and awareness that ensures no surprises or misunderstandings occur. To make sure that construction is done efficiently, we coordinate each phase of the project through digital software and streamline the project schedule into a more logical and efficient sequence, which reduces waste, improves productivity, and shortens the timeline.In addition, to streamline material choices and make the process simpler, EMOH works closely with vendors and suppliers to provide clients with a curated selection of high-quality materials within their budget and style preferences. Finally, we’ve assembled a team of reliable tradespeople who are skilled, professional, and dedicated to delivering quality work. By working with the same team of tradespeople for each project, we’ve ensured that they understand our standards and working processes, leading to streamlined coordination and increased efficiency.