Chetan S.
Heat Rx! are the Bay Area's best bed bug exterminators and an outstanding company which provides comprehensive extermination of bed bugs, through state-of-the-art, sophisticated treatment strategies, including high heat steaming and solve Our bed bug infestation 100% organically and without harsh chemicals. Jared is extremely knowledgeable and highly professional. However, what is most striking about Heat Rx! is their superb customer service and unfaltering dedication to helping people--qualities which distinguish them as clearly going beyond the call of duty. For example, Heat Rx! has an impressive, user-friendly website, which not only describes their services, areas of expertise and treatment approaches, but also provides invaluable information about bed bugs, including blogs, photos, facts, bite symptoms, identification, and travel tips, such as how to inspect hotel beds and rooms, and how to protect one's home against possible infestations. In addition, Jared is truly caring, compassionate and empathic. We are not sure we had bed bug in our apartment and we had multiple insect bites which resembled bed bug bites. I was concerned about the possibility that we could have inadvertently, brought back the insects in our clothing or luggage or from somewhere else. I search on the internet and found Heat Rx! I call to them and spoke with Jared. Schedule a free inspection on call itself and visit my place on that day itself when I called Heat Rx! He was very knowledgeable, patient, kind, understanding and empathic, as he listened to my concerns, and reassured me that in the worst scenario, the situation could be quickly resolved. His words had a calming effect in a difficult moment, and I truly appreciate--and shall never forget--his genuineness and support. Jared was very personable, knowledgeable, resourceful, and generous with his time. He is a true expert in his field, and provided us with a wealth of information about bed bugs and how to protect oneself while traveling. He installed traps for our bedroom, install dead traps at different section of our apartment, treated the baseboards with a long lasting residual product in the event any bed bugs come from neighboring units they will encounter and perish. Treated bed boards and joints. After Jared did his second treatment, due to long lasting residual product, beg bugs came out from their nest and in the midnight I found some of them are crawling on my sofa, I immediately texted on Jared’s mobile and in couple of minutes, I heard back from Jared and quickly schedule an appointment for free treatment. He came on time and treated our bed room, couch with high heat steam and inspected each and every section of apartment where possibility of bedbugs. Thorough inspection conducted by Jared --revealed a complete absence of bed bugs in our home, and no further services were required, I shall never forget their kindness, professionalism and support. I highly recommend Heat Rx! It is an extraordinary company which combines the highest levels of professionalism, technical expertise and honesty, with the almost lost values of compassion, empathy and humanism. I will definitely recommend to my friends and relatives. Bravo!
