FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing can change unfortunately you refer to the question above about everybody’s version of clean or maintenance or deep clean is different and if I walk into a home and I’ve sent you my list of what I do in a deep clean and you’re expecting me to do your dishes I don’t do dishes and I don’t make beds typically but if I’ve already agreed to the job I show up and the homeowner is not there, but they left me the cash on the counter and there’s a sink full of dishes. Well, I have to wash those dishes to get to the sink or I have to move them on my way so I might as well just wash them and there was obviously some miscommunication and I will inform them of the extra charge then they have they can tell me yes or no they want me to do them so prices can always change and that’s why it’s good. I think it’s good to have it in writing whether it’s a email or I printed out contract. A text message is just as much binding as a contract for a certain amount of money and hold up.
- What is your typical process for working with a new customer?
A new client will submit a request for an estimate. I like to have boots on the ground and be available for face-to-face free on site consultation. I ask for current pictures of the areas that they are requesting cleaning services for. I then provide them a list of services that I offer for standard or deep or move out and where they fall in that range. I list the cleaners that I will use based on my experience and what I think would work the best and what the client wants me to use. With that information, I submit a quote for their review and try to schedule the work immediately with their schedule in mind. I can do a job in one day or I can break it up into a couple of evenings or a couple mornings whatever they have available and then once the job is complete I walk with a client through the home, noting anything that they would like me to go over again or explain to them any issues I may have had or that I noticed and once those are remediated and the client signs off, payment is due. If the job requires 2 to 4 working days, I require two payments the 1st after the second day and the second payment on the last day after the walk through.
- What education and/or training do you have that relates to your work?
I am certified as a Cal/OSHA General Industry professional, trained in hazard identification, avoidance, control, and prevention of general safety issues, biological, physical, ergonomic, chemical and physiological hazards.