FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We schedule our pick-up with only a one hour window for arrival, offer a 10% discount for new customers and our prices are 30% below the average in Orange and Los Angeles county. We also sort out recyclable and donation items offered to local charities and organizations. No hidden fees. No surprises. Accept cash and personal checks. *Additional fees may be charged for heavy items such as bricks, concrete, certain types of wood, dirt, etc; items over 5 ft long, items removed from upstairs units or spaces, items requiring disassembly or disconnection; and major appliances. We do not remove hazardous waste items.
- What is your typical process for working with a new customer?
STEP ONE: Estimate by item or by truckload size. (see pricing sheet) STEP TWO: Phone call to finalize project details like date, time, location, and item description and/or photo, STEP THREE: Removal specialists arrive at project site or residence. Items are reviewed and pricing is confirmed. Payment received at time of completion. STEP FOUR: Client feedback. We ask that you rate us on Thumbtack and Google Business so we can continually improve our service. Referrals and your future business are appreciated!
- What education and/or training do you have that relates to your work?
Our business is owned by Todd Gragnano . His devotion and commitment to success and a job done right makes our customers glad they chose Junk in the Truck. Junk removal specialists are trained in safety and taught to take our company values to heart - value your time, be flexible in our process, and commit to proper disposal and recycling of all items we take. His background in junk hauling, moving and commercial and residential real estate investments and financial services gives him the added expertise of preserving property value and addressing multifamily, retail and office tenant junk removal projects.