- What should the customer know about your pricing (e.g., discounts, fees)?
I'd be happy to help you with any questions you have about floor installation/ coating pricing. However, I'll need more information about the type of flooring you are interested in installing and the specific details of your project to provide a more accurate answer. Different types of flooring and different project specifications can have a significant impact on the cost of installation. Once I have more information, I'll be able to give you a more detailed answer.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer involves several steps to ensure that we understand their needs and can provide the best solution for their project. First, we begin with an initial consultation, where we discuss the customer's vision and goals for their project. During this meeting, we will gather information about the type of flooring they are interested in, their design preferences, their timeline, and their budget. Next, we will provide the customer with a detailed estimate that outlines the cost and scope of the project. We will work with the customer to ensure that the estimate meets their needs and budget. If the customer decides to move forward with the project, we will schedule a date for installation. Our team will arrive on time and begin the installation process, taking care to protect the surrounding areas of the home or business. Throughout the installation process, we will communicate with the customer to ensure that they are satisfied with the progress and any necessary adjustments are made. Once the installation is complete, we will do a final walkthrough with the customer to ensure that everything is to their satisfaction.
- What education and/or training do you have that relates to your work?
We have 10 years of combined in-home service industry with different certifications. However, our license is one of the official documents confirming our quality