FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Both our retail location and Mobile service share the same price sheet. New customers receive a $10 discount on any repair. Customers with more than one repair get a "bundle repair discount" which ends up being 15% off the whole repair quote. Returning customers get priority service and receive 10% off accessories (screen protectors, charging cables, cases, etc.).
- What is your typical process for working with a new customer?
I always start with a questionnaire. Give your device a general inspection to make sure that all components are working properly. If visiting our store, we offer a thorough inspection by having our computer check all internal and external components. We try to keep most repairs under 30 min as we know that you have a busy life to get back to. After the repair is successful, we will disinfect your device and do a final inspection before we return the devce back to you.
- What education and/or training do you have that relates to your work?
I started tinkering with electronics for quite some time. I mainly focused on how I can improve and modify my devices. In early 2015 I turned into a self taught micro soldering tech. I began offering motherboard level repairs for local business' and for retail customers (at the shop that hired me to fix phones). I currently posses over 6 years of hands on experience.