What should the customer know about your pricing (e.g., discounts, fees)?
Our web and mobile app development is more cost effective than our US competitors because we blend onshore and offshore services to help control cost savings that we pass onto you despite also being able to provide an expert project manager for every development. Every client is different and we work hard to understand a full specification before providing pricing within a proposal document.
What is your typical process for working with a new customer?
Usually, a series of phone calls to establish a deep understanding of the business, the customer, their requirements and the technology specifications and functionality required. Within this period we may involve senior team members where their expertise can be of benefit (CEO, Advisors, Project Managers and lead designers or developers).
Within this process, we'll often be able to make recommendations and take alternative views to the technology that our clients might not have considered.
Once we're happy, we'll work to create a full proposal document (usually 15 - 30 pages) for our client, detailing everything they can expect with the development process, functionality, contract details, case studies that are appropriate and more.
Then we'll work with the client to signoff and to ensure they are satisfied before we do a kick-off call to engage with relevant parties - CEO, Project Manager(s) etc.
What education and/or training do you have that relates to your work?
Personally - I bring 8yrs experience in relationship management from the UK across banking and finance working with commercial businesses of all sizes. I also qualified to provide financial advice in the UK.
Over the last 4yrs, I have been involved in technology, through the development of my own mobile apps and managing solutions for clients through proven software developers. I take immense pride in building relationships and I choose to work with GigaParse because they provide excellent service and results to the clients that I recommend.
GigaParse - The senior team is made up of experienced CTO's and technology experts with proven track records. Our development team are all qualified to a minimum of degree level experience (in computer science or appropriate discipline) and their experience ranges from 3yrs to 20yrs+
How did you get started doing this type of work?
Our CEO has been involved in tech since completing his Masters degree and has owned and operated GigaParse for seven years now.
I started working in mobile app development with Citibank in Australia where I was asked to develop a competition app for tablets to run in a nationwide branch competition.
What types of customers have you worked with?
We have worked with hundreds of customers across many many industries around the world. We take an entrepreneurial approach to software development that aligns itself well to tech startups, small companies looking to leverage expert advice, and larger enterprise clients looking for a full-service solution.
With GigaParse no client is too large or too small and we take pride in every relationship that we develop - today's startups are tomorrows unicorns!
Describe a recent project you are fond of. How long did it take?
We just completed an entire system that includes approximately 30 mobile applications that are spread across the iPad, iPod, and on-site server devices for a very well known client in the motorcycle industry. The complexities of this project were insane - full reporting dashboard on the backend, complete redundancy on-site to guarantee uptime, and 30 apps with different registration options to collect leads and customer data ON-SITE real time so that their dealers can follow up and sell bikes locally.
Amazing project, we have launched GLOBALLY with this company in many countries: Brazil, Mexico, Spain, USA, UK, China, Japan, Australia, and India. We have built a global solution.
What advice would you give a customer looking to hire a provider in your area of work?
Working with a software developer can be a tremendously challenging experience or a tremendously easy experience. The work that you do before you agree to a contract is very important, once you're into a project it can be very difficult to reverse out or cancel.
Make sure that you spend the time to adequately vet a couple of chosen providers before you commit. Ensure each developer provides you with a comprehensive proposal that covers:
1) Experience - previous projects, case studies, team size and experience
2) Functional Specification - a detailed overview of your solution and the reasons for any specific recommendations
3) Design & WireFrames - how does this process work? What are your options and the services available? Does your developer do design brainstorming? Do they create detailed wireframes?
4) A detailed contract and flexible payment options
5) Project Management - who will be responsible for ensuring delivery of the project for you and how does that work?
6) Cybersecurity - one of the biggest risk factors in 2017, especially with apps or sites that handle money, private data etc is the risk from a security breach - what is your developer doing to manage this?
Get comfortable with all of this, then move forwards with confidence!
What questions should customers think through before talking to professionals about their project?
Most customers have an idea or notion of what they want before they use a site like this. If you're already at that stage I'd encourage you to talk to us, there's rarely anything that can't be discussed on the phone, Skype, or over a coffee!