Over 25+ years experience with Microsoft Windows computers.
Help us help you fix your computer.
- Online Windows PC and laptop assistance.
- Virus, Adware, Malware removal
- Blue screen errors and other errors
- Wifi and Internet issues
- Printer, webcam, other peripheral installation and troubleshooting
We do NOT sell/replace/repair hardware (i.e. graphics card, battery, cpu, ram, hard drive, cracked screen)
Overview
Hired 482 times
Background checked
1 employee
3 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Credit card, Google Pay, Square cash app, and Venmo.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2024
Services offered
Computer issue
Slow computer performance
Virus or malware
Full computer diagnostic only
Computer type
PC
Desktop or laptop
Desktop
Laptop
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Excellent 4.9
293 reviews
5
97%
4
2%
3
0%
2
0%
1
1%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Gabriela H.
Feb 18, 2026
•
Hired on Thumbtack
Andrew is extremely competent and knowledgeable about anything PC. He solved my problem and and cleaned my computer of all the garbage and intrusive software that accumulates. I would highly recommend him.
I have dealt with many customer service people, he is one of the most qualified.
Details: PC • Desktop • Virus or malware • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
Computer Repair
Rachel S.
Jan 2, 2026
•
Hired on Thumbtack
Fast, friendly, effective service. My computer problems were ameliorated within an hour. I work a lot on my computer and don’t have time for it to be out of commission. I am a new business owner on a budget and can’t afford to spend thousands of dollars on a new computer. I loved the convenience of trouble shooting over the phone. It was quick, so I was able to get back to working with my HP laptop computer in no time. He explained things as we trouble shot my computer and knew exactly how to fix the problem. My computer runs faster and the issue has been resolved. I now have a computer technician I can trust. I can’t thank you enough!!!
Details: PC • Laptop • Slow computer performance • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
Computer Repair
Robert M.
Jan 3, 2026
•
Hired on Thumbtack
Ongoing issues resolved and additional follow up to address a couple of side effects were fixed as well. I recommend EZ PC Help without hesitation.
Robert Maier
Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc. • Remotely (phone or internet)
Computer Repair
Jainai M.
Jan 2, 2026
•
Hired on Thumbtack
Andrew assisted my boyfriend and me and was extremely kind and professional. He demonstrated great knowledge and patience and was able to resolve my boyfriend’s PC issue quickly and efficiently.
Details: PC • Desktop • Troubleshooting needed to determine issue • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
Computer Repair
Anthony C.
Oct 26, 2025
•
Hired on Thumbtack
This guy is great. He was patient and not only fixed the immediate problem but also helped me tune up my computer so it runs much better. Reasonable fees, speaks good, clear English, I highly recommend his servides.
Details: PC • Laptop • Troubleshooting needed to determine issue • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
Computer Repair
Credentials
Background Check
Andrew Franke
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
we offer some of the most affordable rates for PC troubleshooting and we also offer price-matching.
What is your typical process for working with a new customer?
We use remote control software to safely connect to a client's computer. In the event the computer is unable to connect to the internet, we walk the client through the needed steps to restore internet access for their computer, then we identify and resolve the original cause of the problem.
What education and/or training do you have that relates to your work?
Computer Science degree and 25+ years IT experience
