- What should the customer know about your pricing (e.g., discounts, fees)?
Our service call fee is ALWAYS waived with repairs or replacement that we schedule or book the day of our visit. We provide FREE Second Opinions and Estimates. We are a Veteran Owned Company and offer a 10% Military/First Responder/Teacher Discount off of Repairs and Replacements. We also offer a wide range of financing options including 0% APR options!
- What is your typical process for working with a new customer?
We gather your information to schedule the right technician for the job. We send you updates when the job is booked, when the technician is on his way, and when the job has been finished. We arrive onsite and diagnose the root cause, we then do a full inspection on the HVAC system. If there is anything that may be a potential failure in the future or cause excessive electric bills, we will go over all of our findings. We get your authorization before work is started. We gather filter sizes, equipment model and serial number and complete our System Report Card checklist to let you know how your unit is doing! Once the repairs are completed, we test run your system before we leave. We collect payment and email you the invoice of work performed. We hope to earn a positive 5 star review from every customer!
- What education and/or training do you have that relates to your work?
The owners Alex & Caleb both have previous Installation experience and are both Senior Technicians within the company. Alex is the license holder for the company and is the go-to for anything technical. Caleb is a USMC veteran and has a Bachelors Degree in Business & Marketing.