Air Duct Professionals

Monica it was our great pleasure to have done the air duct cleaning for you and thank you for the wonderful review of our company and our technician. I will let Jonathan know you were happy with his work. Thanks.

This is not what happened at all, Mrs. Pearson. I have kept all of the correspondence between you and me regarding this. First of all, we do not have 'junior' technicians. All of our techs have years of experience and know what they are doing. We sent two techs into your home, because of the size of the home. Both techs work side by side. We don't use any equipment that would be dragged across any ones floor. We use a machine called a RotoBrush. It is a portable air duct cleaning machine that uses a 35' foot long vacuum hose and has large rubber wheels. It is designed to maneuver safely across any flooring medium. This machine was not even on the tile. It was out side in the hallway. Because of its 35' foot long reach, the machine can be placed in one spot and service different rooms without being moved again. The only thing on your tile was the two technicians, a ladder and the vacuum hose, which is also made of soft rubber. The ladder was brand new and has large rubber pads on its legs. When a large job is comnpleted, we always do a walk through with the customer as we did on this job. The type of damage in your pictures, certainly would have been noticed on the walk through. When we remove air vent registers, if there is ever any problem that might cause damge to the register or the ceiling or wall while removing any of them, we stop and get the customer to advise of the situation. As far as charging you 'well above the quote'. I gave you up front pricing on the phone for everything. I told you it would cost you so much per air duct and that the tech would do a job walk prior to starting the job to confirm the quote and get a final approval. You signed a work order to start the job approving the total and again at the end of the job, that you were satisfied with the work. I showed your pictures of the damaged tiles to two different tile professionals. They both noticed something interesting on one picture; that the damage on the one tile, you claimed we did had been grouted over. Meaning, the tile had been damaged and then grouted over, possibly during the install. The other tiles with the scrapes had to been caused by something heavy and abrasive. Certainly this type of damage would not have happened by from a ladder with large rubber pads on the legs of it or from a rubber hose. That was the only things on this tile. Although I knew we did not cause the damage to your tile or the vent registers, I still want to address any issue or concern with the customer, so I wanted to come back into your home. You seemed reluctant to allow us this opportunity, but only wanted to give me your contractors bill to fix the damage. You cancelled the first appointment, then cancelled the second one because the technician was running a little late. You refused to allow even me to come into your home. If my company damages property in a customers home, I will fix it. But I won't pay for something we did not do. You did have other workers in your home at the time.