Hired 75 times
5 years in business
(Pacific Time Zone)
7:00 a.m. to 12:00 midnight
Credit card, Cash, Venmo, Paypal, Square
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Responded promptly and reliable! Great cleaning service.Dec 26, 2018Verified
Susana did absolutely wonderful!! She is very prompt in communicating with us. She was very sweet and did a very thorough cleaning. My husband and I were highly impressed and would most certainly use these services again.Nov 30, 2018Verified
She cleaned my house very well. I will be calling her again!Oct 29, 2018Verified
I usually don't trust the web site companies but susana came in on short notice and did an amazing job not only that but, she also did graet explaining in detail what was included in my quote. I could't be more pleased. I will definitely highly recomend trusty joy for cleaning to others. She was awesome and will hire again.Sep 24, 2018Verified
My friend purchased a manufactured home that needed major renovations. Needless to say, there was some major clean-up needed in the bathroom, kitchen and other areas, including interior windows. Trusty-Joy Commer-& Resid-Clean-S. Matthew 5:8 KJV did a wonderful job, considering what they had to work with, and were very professional and pleasant.Sep 20, 2018VerifiedTrusty-Joy Commer-& Resid-Clean-S. Matthew 5:8 KJV's reply
Thank you Kim. I certainly understand how frustrating it could be when there's a lot to accomplish for a single person and the hard work it might take to get things done in a very short period of time and there it is when we come in to help you out. I'm glad we reached out your expectations for the work done. We are here to help. Please feel free to contact us if there is anything else we can help you with. We value our customers.
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- What should the customer know about your pricing (e.g., discounts, fees)?We provide a variety of cleaning services to choose from. We offer customized cleaning and other types of services based on our client's requests. If a service is not listed that you require, please reach out to our customer support representatives. We will be happy to assist you with any customized cleaning requests. Deep Cleaning - recommended as an initial very thorough service to be followed by regular housekeeping services Basic / Regular Housekeeping - recommended for regular home maintenance Facade Cleaning - light, touch-up cleaning recommended for properties that do not require scrubbing Home Detailing - a thorough top to bottom cleaning to restore your home cleanliness to its original look Special Occasion Cleaning / Customized Cleaning Services Move-in & Move-out Cleaning Business Cleaning Organizing Laundry & Ironing Glass and Window Cleaning with and without window frames Some places charge a flat rate based off of the number of rooms in a house. However a one bedroom condo may be 1,500 sq ft and one bedroom apartment may only be 700 sq ft. We don't believe that the person with a large condo should be charged the same as the person with a small apartment and vice versa. To get a more accurate quote we typically like to ask detailed questions. -How many square feet is your home? -How many bedrooms do you have? -Will all the rooms need cleaning? Do they need bedding made and or changed? -How many full and half bathrooms do you have? -Do you have any pets? -Do you need dishes washed as this is additional? -Do you need laundry done as this is additional? -Do you need inside of refrigerator as this is additional? -Do you need inside of oven as this is additional? -Do you need windows washed as this is additional?
- What is your typical process for working with a new customer?We prefer to perform an initial walk-through with each and every client before beginning services. This allows us to understand what specifically needs to be done and gives us a chance to customize the service based on the client's needs and preferences. Everyone's idea of what clean and or dirty is always tends to be different. Over the phone I may quote you for a standard cleaning and come to find out you really need a deep cleaning which may change the price the time frame of the project and may also change your mind at the time of service. So we like to make sure that we are all on the same page. To eficienly help you with the process, step by step til the cleaning project is done.
- What education and/or training do you have that relates to your work?Our staff is professionally trained and experienced by our CEO at trustyjoycleaning.com which is highly educated on wellness and good environmental health on an active day. Each crew shadows a maintenance manager before hiring.