FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is determined on a per project basis. All additional fees are discussed and approved in advance. Additional Services & Situational Fees Production & On-Site Work • Additional shoot days • Extended shoot hours • Additional locations • Location permits or special access • Additional crew or support personnel • Specialized equipment/builds • Set design, props, wardrobe Post-Production & Deliverables • Additional edits or deliverables • Extended or additional revision rounds • Re-edits due to changes in direction after approval • Advanced editing features Strategy & Creative Support • Creative concept development beyond agreed scope • Scriptwriting or copy development • Campaign or rollout planning • Brand or messaging workshops • Interview preparation Scheduling & Turnaround • Expedited turnaround • Weekend or after-hours work • Rush revisions • Schedule changes or reshoots due to client readiness Usage, Rights & Distribution • Paid advertising usage • Broadcast, out-of-home, or large-scale display use • Extended or renewed licensing terms • White-label or third-party usage • International or multi-market distribution Travel & Logistics • Mileage or transportation • Parking, tolls, or permits • Travel time beyond local radius • Lodging or per diem • Equipment transport or shipping Asset Management & Administration • Raw footage or project file delivery • Long-term file storage or archiving • Asset organization or delivery to client systems • Late payments or administrative handling • Cancellations, postponements, or rescheduling Our goal is to maintain clarity to our clients and a commitment to quality. Any additional services are discussed in advance to ensure alignment and avoid surprises.
- What is your typical process for working with a new customer?
The client decides their own level of involvement. SGC can be fully self-sufficient after the discovery process as many of our clients are running their businesses, but we recognize the talents of the creative entrepreneurs who reach out to us and strive to integrate with their existing systems when need be.
- What education and/or training do you have that relates to your work?
Between the employees at SGC, we are certified in Relevant Softwares, Brand Management, and Commercial-Level Sound Design.