FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The following variables will factor into price of the cleaning: 1) Size of Rug 2) Material (e.g. Silk orWool) 3) Weaving (Low Pile or High Pile) 5) Age of Rug (New or Antique) 6) Type of Cleaning requested (Surface Wash or Deep Cleaning) 7) Whether or Not the Cleaning Needs to be Rushed
- What is your typical process for working with a new customer?
After reviewing you're rug in person, we will provide any additional recommendations if necessary. Next, we will than have our team ready to extract the rug and have them remove any furniture that may be on it. Than we will provide you with an estimate of when your rug will be ready. Finally we will call you when you're rug is ready and ask when you would like it delivered to your home.
- What education and/or training do you have that relates to your work?
The Los Altos Rug Gallery, has been providing various products and services for the past three decades. We pride ourself in our longevity of our work and let our professionalism speak for itself.