FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Ask us for a ballpark and we'll give you an honest range up front — no problem. Here's our real promise, though: once we give you the exact price in person, it doesn't change. No "found problems" mid-job, no add-ons sprung on you, no surprises. We land on the real number after we see the actual materials and stains — and that's the number you pay. No hidden fees, no pressure, and no charge if it's not for you.
- What is your typical process for working with a new customer?
We talk through what you need, give you an honest ballpark if you want one, and schedule a time that works. Your tech arrives, looks at the actual pieces and stains, and hands you an exact written price before touching anything — and that price is locked. We only get to work once you say go, and we make sure you're thrilled before we leave.
- What education and/or training do you have that relates to your work?
We bring 20+ years of hands-on experience across carpet, rug, upholstery, mattress, and tile. Our team is trained in the latest techniques and equipment for all surface types. We've seen it all and know exactly how to handle everything from delicate materials to the toughest stains.