FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is based on the size of the area and the level of soil. I always provide the final cost upfront with no hidden fees. Photos help me give an accurate quote right away. There is a minimum service charge, and discounts may be available for larger areas.
- What is your typical process for working with a new customer?
I usually start by asking the customer for photos to assess the scope of work and provide an accurate quote. Then we schedule a convenient time. On the day of the job, I arrive on time, prepare the area, perform professional extraction cleaning, and leave the carpet almost dry. After finishing, I share simple care recommendations.
- What education and/or training do you have that relates to your work?
I have training in professional extraction cleaning methods, identifying stain types, pH balancing, pet urine odor removal, and fiber restoration. I also completed hands-on training in using professional equipment, chemistry, and safe cleaning protocols.