FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer straightforward, transparent pricing based on the volume your items occupy in our truck—not hourly rates. Our price includes all labor, loading, sorting, hauling, donation handling, and eco-friendly disposal fees. Curbside Discount: Save money with our $79 curbside pickup flat rate for single items like sofas, mattresses, or dressers placed on the curb or driveway. No Hidden Fees: Once we give you a price, we stand by it. There are never surprise charges for stairs, heavy items, or fuel. Eco-Savings: Because we actively separate recyclable metals, clean wood, and mattresses to drop them off for free, we lower our dump fees and pass those savings directly back to you.
- What is your typical process for working with a new customer?
Rapid Initial Response: We reply to your messages in minutes to answer your questions and lock in a convenient scheduling window. Photo Estimates: To save you time, we encourage you to send us a quick photo of your junk. This allows us to provide a fast, accurate quote before we even head your way. Upfront Price Lock: When our clean, marked truck arrives, we assess the items and confirm an all-inclusive, guaranteed flat price before lifting a single thing. Safe Loading & Sweep: We safely haul your items out, load the truck, sweep up the area, and transport the load to local charities and recycling facilities.
- What education and/or training do you have that relates to your work?
Our team is thoroughly trained in professional, safe heavy-lifting techniques, defensive driving, and local environmental waste compliance.[1] We stay fully up-to-date with California’s strict recycling mandates, including EPA guidelines for recovering refrigerants from appliances (refrigerators, freezers, AC units) and the state’s mattress stewardship programs.[1] This training allows us to execute every pickup safely, legally, and with the highest level of respect for your property.