Introduction: "Most people are under the impression that moving brokers are limited, not transparent and provide no assurance for their relocation which is understandable considering the quality of moving brokers that are in the industry".
What separates us is the fact that we care about the moving process enough to implement quality control in every aspect of our operation to help prevent the ball from being dropped.
"The Services We Provide"
The Moving Coordinator sets up your estimate and goes through your inventory in detail, packing, valuation coverage, all included services and potential additional services so you don't ever have to worry about hidden fees.
Verification confirms all of the information on your contract provided from your Moving Coordinator including scheduled dates, COI's, addresses, services, packing, forms of payment and what to expect. That will be followed up with be followed by a verification complete email.
Quality Assurance is your security for accurate inventories. If your furniture isn't a standard size and your worried about cubic footage increases, truck space, your adding and removing items, or believe items need special handling that will be taken care of with a scheduled call. The job of Q.A is to either video chat, request pictures and finalize your inventory to industry standards.
Customer Service provides the essential information to our customers and are equipped to answer all question from the more frequent to the most difficult. They are also trained to solve most issues within a few calls. All documentation that needs to be prepared and signed are handled through them. They will properly transition you from our care to one of our network of movers while making you feel like the expert in the industry.
The final step in this process is to provide our customers with a Service Fulfillment Form. This is a checklist of each step in the process to prepare you for your moving date which includes providing needed information about your carrier. Whether or not all steps were completed prior to completing the form we can recap missed information.
"This is how we provide White Glove Service"