Joel Martinez and his employees (it is a family run business) was very professional. He gave my family a written quote with each service itemized with the cost. He scheduled an installation date, called a few days to confirm, brought an invoice with the down payment already deducted, was on time, got down to business immediately, finished on time despite an extra step that we discovered had to be done after removing the rug, cleaned up after themselves, worked quietly, and remained professional and courteous. Plus they did not change the price on us. I posted the pictures on Facebook and within the hour 2 of my friends asked for their business card. We were very pleased!