FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is based off of the material the unit is made of, in addition to the full size of it. Any damaged areas that need repair will require additional fees. Also, any units having been previously refinished could require an additional fee as well.
- What is your typical process for working with a new customer?
After the initial greeting and quick explanation of what you are hoping to achieve with our service, I always ask for a picture of the unit(s). We need at least one pic showing the full size (left to right, top to bottom) as well as pictures showing any areas that might need repair or special attention like cracks, chips, etc. You might need to step back about 5-6 feet or so to get the picture showing the full size of the unit, but the pics showing damaged areas can be more up close, around 5-10 inches or so away. These pictures will help us to determine an exact price for you before we have scheduled the work, that way there are no surprises the day of. Upon agreement of the given price quote, the only other information we need is: a) Name to put on invoice b) Email to send invoice to c) Phone # we can text to confirm appt. d) Property Address Once that's all squared away we are good to go! Our office will contact you via text the day before the scheduled work date to confirm our appointment, give the name of the technician doing the work, what time he is expected to arrive, and your payment options if that has yet to be discussed. Upon completion, satisfaction, and payment of our services, we will send a paid invoice/receipt to the email address provided during scheduling. This email will also include the official warranty and detailed aftercare instructions.
- What education and/or training do you have that relates to your work?
I learned the craft working for the nations number one leading bathtub refinishing company in the hospitality industry for 8 years, then honed and perfected my skill level working for a local residential refinishing company before breaking out on my own and opening TubPros, which had immediate success especially considering the nationwide pandemic that began about 6 months after we opened for business.