FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, up-front pricing. Before any work begins, we explain what’s needed, why it’s needed, and the cost—no surprises or pressure. We also offer maintenance plans, seasonal promotions when available, and a free second opinion on existing HVAC estimates so customers can compare options with confidence.
- What is your typical process for working with a new customer?
Our process starts with a thorough evaluation of your system and comfort concerns. We take time to diagnose the issue properly, explain our findings in plain language, and present clear options. Once approved, we complete the work professionally, cleanly, and according to code and manufacturer standards.
- What education and/or training do you have that relates to your work?
We have formal HVAC training and years of hands-on experience working with residential and light commercial systems. Our background includes diagnostics, repairs, airflow and comfort solutions, heat pumps, and full system installations. We stay current with industry standards, equipment advancements, and code requirements.