What should the customer know about your pricing (e.g., discounts, fees)?
$129 service call fee. Includes diagnosis.
What is your typical process for working with a new customer?
Pictures of model number and serial numbers really help me. So I can start a symptom based diagnosis before hand to speed up repair time in your home.
What education and/or training do you have that relates to your work?
EPA UNIVERSAL
NATE CERTIFIED
8 YEARS IN THE INDUSTRY