FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Restoration work isn’t one-size-fits-all, and pricing shouldn’t be either. Every property, material, and situation is different, so our pricing is based on the actual conditions on-site and the solution that best fits your needs. We don’t start with a preset number—we start with an evaluation.
- What is your typical process for working with a new customer?
Every property and situation is different. Our process is intentionally designed to understand your priorities first, then build the right solution—whether you’re a homeowner dealing with an unexpected loss, a property manager balancing multiple units, or a commercial owner focused on continuity of operations. ⸻ 1. Initial Conversation & Assessment We begin by listening. Before recommending anything, we take time to understand: • What happened and what concerns you most • How the space is used and what downtime means for you • Any budget, insurance, or scheduling considerations This allows us to assess the situation holistically—not just the visible damage. ⸻ 2. On-Site Evaluation & Clear Options We perform a detailed on-site evaluation using moisture mapping and visual inspection to determine: • What needs immediate attention • What can be properly preserved • Where hidden moisture or mold risk may exist From there, we provide clear, tailored options—not a one-size-fits-all approach—so you can choose the solution that best fits your needs, timeline, and long-term goals. ⸻ 3. Transparent Plan & Communication Once a direction is selected, we outline: • Scope of work and sequencing • Expected timelines and milestones • What to expect day-to-day You’ll always know who is overseeing the work and what’s happening next. No guesswork, no chasing updates. ⸻ 4. Professional Remediation & Restoration Our team follows certified, industry-recognized protocols for water damage and mold remediation, with careful attention to: • Protecting unaffected areas • Minimizing disruption • Maintaining a clean, safe work environment For properties requiring repairs or rebuild, we manage the process seamlessly—eliminating handoffs and delays. ⸻ 5. Completion, Verification & Follow-Through Before we consider a project complete, we: • Verify drying and remediation results • Walk the property with you • Address final questions or concerns Our goal isn’t just to finish the job—it’s to leave you confident in the outcome and comfortable moving forward.
- What education and/or training do you have that relates to your work?
We are IICRC certified, which means our mitigation and mold remediation processes follow nationally recognized standards for: • Water damage restoration • Mold remediation and containment • Proper drying, air filtration, and verification • Health- and safety-driven protocols This certification ensures that the work is done correctly—not rushed, not improvised, and not based on shortcuts.