FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
And while we deliver premium quality, our pricing remains competitive and fair—because we believe great craftsmanship should be accessible.
- What is your typical process for working with a new customer?
While our pricing is always competitive and fair, we strongly believe in face-to-face consultations. Every project is different—factors like subfloor conditions, layout, wood type, and installation method can all affect the final result. That’s why we prefer to visit your space, understand your needs, and offer a tailored estimate based on real conditions—not guesswork.
- What education and/or training do you have that relates to your work?
Besides our C-15 Floor Covering License We proudly hold the following certifications, which guarantee professional standards and reliable results: NWFA Certified Installer Bona Certified Craftsman NWFA Sand & Finish Certification (coming soon)