FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At The Digital Scratch (TDS), pricing is built around your specific goals not pre-made packages. We take the time to understand what you actually need and create a scope that reflects real value. What we quote is clear and final—no hidden charges or surprise add-ons later. For ongoing collaborations or larger-scale projects, we’re open to structuring flexible pricing and long-term value incentives.
- What is your typical process for working with a new customer?
We keep things straightforward and efficient. It starts with a brief discovery conversation to understand your business, objectives, and current challenges. Based on that, we craft a tailored plan outlining the strategy, scope, and timelines. Once approved, we move into execution with structured milestones, consistent communication, and progress updates so you always know where things stand.
- What education and/or training do you have that relates to your work?
Our team brings a mix of formal training and hands-on industry experience across web development, digital marketing, branding, and user experience. More importantly, we stay actively involved in evolving trends, tools, and platforms to ensure our strategies are relevant and performance-driven in today’s fast-moving digital space.