- What should the customer know about your pricing (e.g., discounts, fees)?
I know that clients have set expenses (mortgages, insurance, utilities, etc) so I keep my fees consistent. No surprises.
- What is your typical process for working with a new customer?
The first thing I like to do is see the house so I can assess the market value based on condition, amenities, and area. Next, I provide clients with a copy of my management agreement to look over. They can sign then, or sign later online when they're ready. Once the contract is signed and I get the keys, I'll hit the ground running introducing myself to tenants (if any), inspecting the property, putting the listing up, and getting the owner account set up for future payments. I pride myself on making the transition as quick and painless as possible.
- What education and/or training do you have that relates to your work?
I have a Law degree with an emphasis in landlord/tenant law and estate planning, a degree in business management, and I'm currently completing a Masters in Real Estate Development. I'm also a credit report specialist. I regularly attend seminars and webinars, read articles, and actively seek to stay on top of new regulations pertaining to rental properties.