Luxury IT

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Customers rated this pro highly for professionalism, responsiveness, and work quality.

Read reviews that mention:

• problem・4

• issue・3

• computer・2

• tech・1

• fix・1

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Patty B.

Jan 28, 2022

I have used Jack’s IT services for my home business when I lived in Calif. I really didn’t know what I was going to do when I moved to Tennessee… not a problem Jack said! He is able to log into my computer and help me with all my IT needs. I cannot say enough about him without you thinking I must be his mother… I’m not, just a business women that appreciates his expertise, professionalism and his timely response to me even being in a different time zone. I have referred Jack to friends and business people knowing they will be just as happy as I have been for over 4 years of his service. He is the best and amazing with his knowledge on most everything that has to be connected. thank you Jack wishing you much success, Patty Braden , I give him Five Stars out of Five.

Roya H.

Jan 28, 2022

I was very impressed by jack S. On multiple occasions Not only he was able to respond to my request for assistance with my computer issues when I had an emergency , quickly, he was also able to explain what was wrong and show me what to do . He reformatted my computer to make it easier for me to fix it and be able to administer the tests I needed to my patients. He has always been a great help every time I have had problems with different computers and program glitches. He is always going to be my yo go person and have gladly referred him to my other colleagues as well,

Ramon R.

Feb 9, 2022

Jack is an amazing IT professional who has great work quality and always go the extra mile to ensure you have your issue resolved. Every time I need his service he answers and never disappoints with fast service. I highly recommend working with Luxury IT.

Mary L.

Jan 28, 2022

It is so wonderful that I can call and after the initial visit most of the problems are dealt with over the phone from then on.He offers the help within 2 hours. I’m so glad I found him. He’s priceless.

Lydia A.

Jan 28, 2022

I have had the pleasure and opportunity to have Jack as my technician since the Pandemic. He has always been professional ,but above all;he goes above and beyond to accommodate to your needs with a loving and compassionate heart ❤️

FAQs

• What should the customer know about your pricing (e.g., discounts, fees)?

  Luxury IT offers three different service structures: Drop-off/Remote - Many IT problems can be solved either remotely or with very little input from the client. As a result, we can offer those services at a reduced rate and at a more flexible schedule. These services would either be performed entirely remotely or via a drop-off and pickup of involved equipment at our office. If these services cannot fix the problem, they will include a discount on services that must be performed on-site. On-Site - Some issues must be fixed on-site. Oftentimes while the labor might not take long, dispatching a technician to travel to your location incurs additional costs. As a result, services rendered on-site are more expensive, although they also are much more comprehensive. Service Package - For more regular customers, Luxury IT offers service packages that allow for unlimited hours of service. These work via a monthly fee system that will cover any amount of hours billed towards selected services. Think of it like Netflix for IT.

• What is your typical process for working with a new customer?

  80 percent of an IT person’s job is in diagnostics. It is vital to ask the right questions to try and narrow down what exactly it is that is causing the issue. Our process always begins with a series of questions built to give us as much information to make that diagnosis, followed by a quote and a scope of work, then we move into the execution of the required work, followed by residual support for up to a month afterwards.

• What education and/or training do you have that relates to your work?

  We operate with the understanding that the best IT people don’t have complicated degrees and years of experience in old systems, but instead are great communicators, hard workers, and quick learners. In this day and age we have the tools to quickly understand and fix tech problems with effective on-site diagnostic and communication skills, rather than an emphasis on traditional pathways of technical expertise. Essentially, with how complex technology has become, we have found it is more important to learn to fix problems by doing and experimenting than by trying to learn the solution to every problem in advance.