3 years in business
Cash, Check, Credit card, Venmo, Zelle
Maintain 6 feet of distance from customers
Wear masks during the job
Wear gloves during the job
Disinfect surfaces touched during the job
, , , , ,
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Read reviews that mention:
- What should the customer know about your pricing (e.g., discounts, fees)?
Luxury IT offers three different service structures: Drop-off/Remote - Many IT problems can be solved either remotely or with very little input from the client. As a result, we can offer those services at a reduced rate and at a more flexible schedule. These services would either be performed entirely remotely or via a drop-off and pickup of involved equipment at our office. If these services cannot fix the problem, they will include a discount on services that must be performed on-site. On-Site - Some issues must be fixed on-site. Oftentimes while the labor might not take long, dispatching a technician to travel to your location incurs additional costs. As a result, services rendered on-site are more expensive, although they also are much more comprehensive. Service Package - For more regular customers, Luxury IT offers service packages that allow for unlimited hours of service. These work via a monthly fee system that will cover any amount of hours billed towards selected services. Think of it like Netflix for IT.
- What is your typical process for working with a new customer?
80 percent of an IT person’s job is in diagnostics. It is vital to ask the right questions to try and narrow down what exactly it is that is causing the issue. Our process always begins with a series of questions built to give us as much information to make that diagnosis, followed by a quote and a scope of work, then we move into the execution of the required work, followed by residual support for up to a month afterwards.
- What education and/or training do you have that relates to your work?
We operate with the understanding that the best IT people don’t have complicated degrees and years of experience in old systems, but instead are great communicators, hard workers, and quick learners. In this day and age we have the tools to quickly understand and fix tech problems with effective on-site diagnostic and communication skills, rather than an emphasis on traditional pathways of technical expertise. Essentially, with how complex technology has become, we have found it is more important to learn to fix problems by doing and experimenting than by trying to learn the solution to every problem in advance.